Overview
At TGS Salons, we strive to provide the highest quality products and services. However, if you are not completely satisfied with your purchase, we’re here to help. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain items are non-returnable, including:
- Gift cards
- Downloadable products
- Haircare or personal care products that have been opened or used
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds may be granted:
- Products with obvious signs of use
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will notify you via email whether your refund is approved. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few days.
If your refund is delayed, please follow these steps:
- Check your bank account again.
- Contact your credit card company—refunds may take some time to post officially.
- Contact your bank for further details.
If you’ve completed these steps and still haven’t received your refund, please contact us at tgsbeauty9@gmail.com.
Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same item, contact us at tgsbeauty9@gmail.com and send your item to:
18401 Burbank Blvd., Ste# 223, Tarzana, CA 91356
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, we will issue a gift certificate.
If the item wasn’t marked as a gift at purchase, the refund will be sent to the original purchaser.
Shipping Returns
To return a product, please mail it to:
18401 Burbank Blvd., Ste# 223, Tarzana, CA 91356
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee receipt of your return.
Need Help?
If you have any questions about refunds and returns, feel free to contact us at tgsbeauty9@gmail.com. We’re here to assist!